Shipping & Returns
*** Please note: orders placed from Sept. 18 to Oct. 28th will be shipped from Canada.
▹ Shipping fees:
Canada: 2.50 USD
USA: 5.75 USD
International: 6.75 USD
If you purchase more than one item, the shipping costs will combine for the cost of one.Delivery times
- United States and Canada : approx. 4 to 9 working days from the time your order is shipped*
- Europe: approx. 4 to 9 working days from the time your order is shipped*
- International: approx. 6 to 20 working days from the time your order is shipped*
*Please note that the delivery times may vary and take longer depending on different factors that are out of my control such as location, holidays, customs, etc.
▹ The customer is responsible for any international customs duties, taxes, VAT, brokerage fees, or tariffs levied that may be charged after the initial postage. We are not responsible for delays due to customs
▹ Your order will come in a cardboard box, carefully wrapped recycled plastic free padded envelope. If you are buying multiple items and need a box for each item, please let me know in a note at checkout.
Buying as a gift? Your order can be sent directly to the recipient and I can even include a personal note from you, at not extra cost. Just let us know in a note at checkout.
▹ You will receive a notification email to let you know that your order is on the way.
▹ It is the customer's responsibility to provide the right shipping address at checkout since this is where your item will be shipped. I cannot be held responsible in case a wrong shipping address is provided.
REFUND AND RETURN POLICY
► We do accept returns and exchanges. In case of a return or an exchange, please contact me within 7 days of receipt of your order. The returned items must be in their original condition, with no sign of wear, and the return shipping charges are at the cost of the customer. Your purchase will be refunded (minus original shipping fees) or exchanged once I receive the returned item. In case of an exchange, the buyer is responsible for the return shipping costs as well as the shipping costs for sending the new item.
► If you are not completely satisfied with your jewelry or the service provided, please do contact me at email@example.com . I will do my very best to make sure you are satisfied. Thank you!